Customer Support Associate (Voice Process, International)

Walk-in at the Divisional Employment Exchange

[24]7.ai is conducting a recruitment drive for Customer Support Associates (Voice Process, International) in collaboration with the Office of the Divisional Employment Exchange, Shillong. Key Responsibilities - Handle inbound and outbound calls - Identify issues and provide accurate resolutions - Ensure customer satisfaction - Escalate unresolved issues - Follow scripts, guidelines and SLA timelines - Document interactions in CRM - Meet KPIs such as AHT, FCR, CSAT and attendance metrics Skills Required - Excellent verbal and written communication (English and regional languages) - Active listening and empathy - Problem-solving and patience - Strong customer-handling skills Eligibility - 12th Pass or Graduate - Freshers and experienced candidates are eligible - Prior BPO experience is an advantage but not mandatory - Age up to 35 years Benefits - Health and life insurance coverage - Free two-way pick and drop cab service - Attractive salary package and other benefits - Spot offer and joining Drive Details - Dates: 01-08-2026 to 30-10-2026 - Timings: 11:00 AM to 5:00 PM, Monday to Friday - Venue: Divisional Employment Exchange, 4th Floor, DECT Building, Keating Road, Shillong - 793001

1. Check that you are 12th Pass or a Graduate and aged up to 35 years. 2. Prepare your resume and your education and ID documents. 3. Visit the Divisional Employment Exchange, 4th Floor, DECT Building, Keating Road, Shillong - 793001. 4. Go between 11:00 AM and 5:00 PM, Monday to Friday, before 30-10-2026. 5. For more information, email mccshillong123@gmail.com. 6. Never pay any money to get this job.