Dream & Zeal recruits IT Service Head in Guwahati Feb 2020

Post: IT Service Head

Qualifications/Skills: 7-10 years experience. Technically Competent; Should have proficiency of managing client across North East with a team of 50 or more; Preferably from Accel ICIM, Wipro, Integrated System & Services, Any IT Service Provider.

Salary: 35k-40k per month

Location: Guwahati

KRA of Service Head:

•       Service Database to maintain.

•       Customer Relationship with AMC Clients.

•       Field & Resident Engineers Empowerment through Training.

•       Engineer Reshuffling & recruitment of Engineers with HR & BM.

•       AMC Payment Follow up.

•       Escalation of Calls.

•       Contract Renewal Responsibility.

•       Customer Visit for Service Revenue.

•       Parameters for Quality of support.

•       Customer Feedback Form & yearly credentials from respective clients.

•       Working Stock Database.

•       AMC Asset Database, IR, Issuing of Tools, Deployment.

•       Service Meeting Database.

•       Account Profitability to BM.

•       Quarterly Spares Consumption customer wise to BM.

•       Call Management with daily update to BM.

•       Engineers Performance Report & Yearly Promotional activity with HR.

•       Ensuring Prevention from Blacklisting, Penalty & LD etc.

•       Housekeeping of Service Area.

•       Engineers promotion.

•       1st, 2nd & 3rd level  support as an when required.

•       Monthly visit to AMC clients & collection of QOS.

•       Daily, Weekly & Monthly Meetings & Reviews.

•       Daily Call Allocation & Reporting from Field & Resident Engineers.

•       Work Planning, Maintaining Documentation.

Please send your Resumes to: subh.hore@gmail.com

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