Dream & Zeal recruits IT Service Head in Guwahati Feb 2020
Post: IT Service Head
Qualifications/Skills: 7-10 years experience. Technically Competent; Should have proficiency of managing client across North East with a team of 50 or more; Preferably from Accel ICIM, Wipro, Integrated System & Services, Any IT Service Provider.
Salary: 35k-40k per month
KRA of Service Head:
• Service Database to maintain.
• Customer Relationship with AMC Clients.
• Field & Resident Engineers Empowerment through Training.
• Engineer Reshuffling & recruitment of Engineers with HR & BM.
• AMC Payment Follow up.
• Escalation of Calls.
• Contract Renewal Responsibility.
• Customer Visit for Service Revenue.
• Parameters for Quality of support.
• Customer Feedback Form & yearly credentials from respective clients.
• Working Stock Database.
• AMC Asset Database, IR, Issuing of Tools, Deployment.
• Service Meeting Database.
• Account Profitability to BM.
• Quarterly Spares Consumption customer wise to BM.
• Call Management with daily update to BM.
• Engineers Performance Report & Yearly Promotional activity with HR.
• Ensuring Prevention from Blacklisting, Penalty & LD etc.
• Housekeeping of Service Area.
• Engineers promotion.
• 1st, 2nd & 3rd level support as an when required.
• Monthly visit to AMC clients & collection of QOS.
• Daily, Weekly & Monthly Meetings & Reviews.
• Daily Call Allocation & Reporting from Field & Resident Engineers.
• Work Planning, Maintaining Documentation.
Please send your Resumes to: email@example.com