Freelance Consulting Services recruits Help Desk Executive in Guwahati Feb 2019
Urgent requirement for the post of Help Desk Executive (Contractual)
Freelance Consulting Services is hiring for the post of Help Desk Executive
Qualification – Any Graduate
Experience – 0-1 year (Freshers are welcome)
Salary – 10000 per month
Other Criteria – Should be confident / Technical background / Must be good in communication / Customer handling.
KRA of Help Desk-
- Cross check previous day call allocation & Engineer’s movement.
- Call tracking, logging, update on ERP.
- Follow up with clients randomly on call feedback (Alternatively). Refer Questions noted.
- Follow up with Team Leaders & Field Engineers for daily call report.
- Follow up day’s call closure status from Field Engineers.
- Receive CSO from engineers against call allocated & verify.
- Update call database on every day basis.
- Call allocation with Project Head every day.
- Align Engineer’s for next day’s call.
- Review today’s work & note next day work in diary.
- Take print out of pending call every day.
- Print MIS report every day.
- Record MIS Asset inventory on every day Basis.
Should be flexible with work timings.
Job type – Contractual
Location – Guwahati
Interested candidate can send resume to firstname.lastname@example.org or call 7576832763 / 7576811988 / 9476520697
Walk-in to our office,
Freelance Consulting Services
7576811988 / 7576832763
Kamakhya Umananda Bhawan, 2nd Floor, Opposite to Axis Bank
Near Vishal Megamart, AT Road, Guwahati 1