Pathway Communications Infrastructure Private Limited recruits Network Administrator in Guwahati Aug 2018

Pathway Communications Infrastructure Private Limited

Post:: Network Administrator
Job Category: IT Job
Job Location: GUWAHATI
Job Description: JOB SUMMARY Responsible for handling Installations, Monitoring, Configurations, Maintenance and Trouble shooting of Network environment by meeting the customer expectations within the timelines. PRIMARY RESPONSIBILITIES Attending the calls allocated by helpdesk and daily updating to the helpdesk on the same and adheres to the support process. Responsible for the customer accounts allocated by the reporting manager and ensure the SLA/Commitment are met. Resolving Problems of all Network configurations. Administration and Maintenance of the Network based environment or any network related issues as per the client’s requirement. Meet the customer requirements and resolve the issues within the timelines by ensuring customer satisfaction. Administration and Management of Cisco Switches, Routers, Firewall management, Configurations of Cisco IPSEC/GRE VPN, campus WiFi, IP Video Surveillance . Providing remote infrastructure support and configuration of VPN. Troubleshooting and resolving complex customer network problems across a broad range of technologies. Handling engineering solutions for the firm’s growing, highly-resilient network infrastructure. Handling VoIP, QoS, and IP Telephony technologies. Maintain complete updated document of the customer set up and activities done at the customer place Ensure Process adherence in implementing the services at the clients place & preparation of customer satisfaction reports. Take up new challenges and technologies that will comply with the project or customer requirements and as per the set standards. Maintain the weekly reports, Incident reports and ensure proper updating of the same to the reporting manager. Handle related responsibilities to the Role which may change from time to time. DESIRED CANDIDATE PROFILE • Candidate should have good communication skill • Should have good knowledge on Routing and Switching • Should be ready for field calls • Configures, tests, and maintains LAN/WAN equipment’s and related services • Identifies, diagnoses, and resolves network problems • Identify when to escalate problems to next level support and manage the problem through to resolution • A thorough understanding of the OSI network model, Ethernet, and TCP/IP networking • Understanding and working Experience on IP addresses and Subnetting/ VLSM. • Router configurations- ACL, NAT, Static and Dynamic Routing(RIP/OSPF/EIGRP) • Switch Configurations VLAN/VTP/STP configuration • Wireless access point configurations. • Check slow network and improve the speed/ Bandwidth. • Trouble shooting on various network issues • Router and Switch upgrade and password recovery. • A practical level of experience implementing and administrating common TCP/IP-based services, including DNS, DHCP, HTTP, FTP, SSH, etc. • CCNA strongly preferred.

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