Position Name – Technical Support Specialist
Job Location – Six Mile, Guwahati
Vantage Circle, an All-in-One Employee Engagement Platform and a SaaS solution for employee privileges. Currently, we have 8 of the top 10 Indian IT firms as our clients and have our offices in Delhi, Hyderabad and expanding rapidly our team in Guwahati – Six Mile. We have partnered with major ecommerce portals like Amazon, Flipkart, Myntra, Jabong, etc to provide customized deals and discounts to corporate employees in India.
For current job openings in Vantage Circle, please visit – https://www.vantagecircle.com/career
ABOUT THE ROLE
We are looking for Technical Support Specialist, having E-Commerce knowledge, who will work alongside with our Operations Team in Guwahati. The job will need fair amount of technical knowledge about web ecommerce portals. You will also learn a lot about how Digital Marketing works in the ecommerce industry.
- Greet customers warmly and ascertain problem or reason for contacting.
- Follow communication procedures, guidelines and policies.
- Build sustainable relationships of trust through open and interactive communication.
- Attend inquiries and resolve product or service problems by clarifying the customer’s complaint via phone, email, online chat etc.
- Provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Suggest or inform customers about best deals, offers or promotions whenever they are available.
- Identify and assess customers’ needs to achieve satisfaction by going the extra mile to engage customers.
- Technical graduate or postgraduate degree (MBA/PGDM) is preferable.
- Fresh graduates with good academic track record are welcome to apply.
- Advanced computer skills with very good typing speed.
- Fluent professional English proficiency.
- Excellent written and verbal communication skills.
- Good analytical skills with active listening and attention to details.
- Ability to multi-task, prioritize and manage time effectively.
- Customer orientation and ability to adapt/respond to different type of customers.
- Willingness to help our customers and provide them with a personal experience.
- Should be able to demonstrate strong work ethics.
WHAT YOU GET
- Remuneration will be among best in industry.
- Opportunity to get into a growth phase startup with associated perks.
- Good growth path as a Technical Support Specialist.
HOW TO APPLY
Interested and relevant candidates can apply with CV/Resume to email@example.com
For more job details please visit – https://www.vantagecircle.com/career/jobs-in-guwahati/technical-support-specialist